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Many students have recently graduated so we thought now would be a perfect time to talk about building relationships and finding jobs.
Now more than ever, all businesses need to “go” digital and transform their organization’s overall experience and processes into digital processes, no matter if they are retail, manufacturing, professional services, or B2C service.
The visual elements are just one component of building your business.
As an organization, you need to create your definition of a qualified lead and continue to refine it based on your sale process needs.
Bad reviews are going to happen. We do not live in a world in which everything is five-star or 10 out of 10.
Strategic planning outlines business goals and can identify any barriers so that we can make appropriate recommendations.
As sure as the sun rises you will have a day when your organization did not provide an excellent customer experience.
Most of the time a communications crisis starts like this: a phone call, email, SMS or IM out of the blue “Hey, are you aware of this _____?”
As I look at the retail and service landscape, I see organizations failing to meet customer expectations. Why?