We want to keep you up to date with all the information you need to help your business thrive. Get informed on topics like branding, customer experience, sales, marketing, and digital transformation, or read our Q&A with other interesting business owners like you.
Want it delivered straight to your inbox? Sign up for our monthly newsletter!
The short answer is, it depends.
As sure as the sun rises you will have a day when your organization did not provide an excellent customer experience.
Most of the time a communications crisis starts like this: a phone call, email, SMS or IM out of the blue “Hey, are you aware of this _____?”